SERVICES

Maximising your Manager's potential

Surge Ahead works with you to solve the people issues that prevent you from being at the top of your game.


A unique approach, some world class tools, hands on operational hospitality management, HR & training experience, passion and intuition are what differentiates Surge Ahead and what facilitates success.

Providing a tailored and bespoke solution to help hotels and restaurants develop their manager's which in turn, achieves their vision, improves performance, reduces turonver and increases productivity.

Whatever your manager's issues, once identified, we will work together to resolve them. 


Creating a plan of action using a unique style of training, consultancy, mentoring and coaching,  we will develop your managers to be the very best they can.

Hotel Key

FINDERS

Discover Your People

The key to a successful hotel or restaurant is unquestionably its team. Hospitality is a people business.  

We show you how to source the best people, attracting them into your business and settling them in for the long haul.

How?

Engagement - Either giving you the skills to carry out effective recruitment and talent planning or handling it for you - from defining the job role and requirements to employer branding through to appointing the right person.

Attraction - Reviewing your employer proposition, helping you to become an "Employer of Choice" with a great reputation for being a  wonderful workplace that attracts top talent in abundance.

Integration - Getting new starters settled, happy and performing well quickly and well on their way to becoming your stars of the future.

Image by Drew Beamer

KEEPERS

Achieve Your Goals

A commitment to development, giving your Managers the skills to become your greatest asset.

Then

A focus on engagement, ensuring you have things in place to retain a happy, productive team. 


How?

1.  Are you Managers effective?

Some Supervisors or Managers probably need support on a one to one basis. 

They may have specific character traits that prevent them from leading and motivating their team or a blind spot that prevents them from changing. 

Surge Ahead works with a unique style of training, consultancy, mentoring and coaching.

Working either onsite or just as well remotely to suit your needs.

Providing a combination of monthly group sessions and 3 weekly one to one sessions that get fast results and vast improvements.

2.  We then look at if your teams are engaged?  Finding great people is just the start of the employee journey. Ensuring their development is  essential. Then we check they are happy and motivated, which requires looking from the outside in and implementing an engagement strategy that encourages your people to stay.

Supporting you in the way that works best for you, being totally flexible to your requirements.

Partnership

Working with you as an extension to your business, supporting your managers in their development, improving your employer branding or increasing your teams engagement.

or

Project

If you have a specific area of your people function that you would like help with, maybe managing recruitment for a key role or designing and delivering some bespoke  training then one-off help and a set fee may be more appropriate.